Technical Operations Engineer

Tequity develops the world’s leading solutions and services for the online casino industry. This is how we describe ourselves:

• We are obsessed with automation and efficiency. That lets us be incredibly quick and agile.
• Simplicity is our religion. Thanks to that, the system is easy to maintain and extend.
• We are remote-friendly, but we like to meet for pair programming and brainstorming.
• We gained a great reputation thanks to a sense of accountability and responsiveness.
• We are professionals who avoid unnecessary bureaucracy.

The role

You’ll join a Technical Operations team in a generalist role — the same week can take you from an operator’s integration question, to a back-office configuration change, to a SQL query against our reporting warehouse. That breadth is the design of the role, not scope creep: you’ll be trained into each area in sequence, support first.

This is a junior-to-mid position. We don’t expect you to know our platform — we expect you to learn fast. What we can’t train is curiosity, ownership and clear writing.

The team covers a support window of 08:00–21:00 CET, Monday to Friday, in coordinated shifts.

Key Responsibilities

Operator & Partner Support

• Act as a first point of contact for operators, RGS partners and game providers in shared channels (Slack/Teams) and the ticketing system.
• Triage incoming issues by severity, provide second-line technical responses, and keep every incident tracked and communicated with context.
• Investigate incidents on our components: log analysis, verifying individual game rounds against logs, reproducing issues and routing confirmed bugs to engineering with status feedback to the operator.

Integrations & Configuration

• Support the wallet integration lifecycle end to end: API specification walkthroughs, request/response review during the operator’s build, certification testing (authentication, bet/win, rollback, reconciliation, error and session handling), go-live coordination and post-launch changes.
• Configure and maintain back-office settings — stake and exposure limits, RTP variants, rooms, game availability, jurisdictional rules — across multiple environments, carefully and with a paper trail.
• Own the documentation of changes: what was changed, where, why, and who needs to know.

Data, Reporting & Internal Tooling

• Answer ad-hoc data questions with SQL against our reporting warehouse.
• Build and maintain small Python tools: monitors, report generators, reconciliation checks, CRM extensions.
• Help keep our internal knowledge base, runbooks and FAQs current.

Automation & Continuous Improvement

• Use AI tooling as a daily working instrument, and help extend what it can handle on its own.
• Turn recurring manual work into runbooks, then into scripts, then into automation nobody has to think about.
• Monitor live services and dashboards, help tune alerts and error detection, and propose preventive fixes for recurring issues.

Requirements

• Strong technical troubleshooting and problem-solving skills, and the temperament to stay precise under interruptions.
• Working knowledge of REST or GraphQL APIs and comfort reading technical documentation and JSON payloads.
• Basic proficiency in SQL and at least one scripting language (Python preferred).
• Comfort with log analysis and systematic incident investigation.
• Excellent written and spoken English — most of the job is explaining technical things clearly to technical and non-technical people.
• Ability to juggle multiple threads, prioritise sensibly, and say clearly what you did and didn’t do.
• A generalist mindset: you’d rather cover a broad surface well than go deep on one narrow thing, and you genuinely like using AI tools to multiply what one person can do.
• Availability to work shifts within the 08:00–21:00 CET support window, Monday to Friday, coordinated within the team.

If you don’t tick every box but this sounds like you, apply anyway.

Nice to Have

• Experience in the online casino / iGaming industry — operators, RGS integrations, wallets or gaming content.
• Linux environments and Docker-based setups.
• Cloud infrastructure (Google Cloud Platform, AWS or similar).
• Monitoring, alerting and log aggregation tooling (Grafana, Prometheus, Kibana or similar).
• Incident management and root-cause analysis practice.
• Git and basic CI/CD familiarity.

Why Join Us

• Flat structure — you work directly with the Head of Technical Operations and alongside engineering, not through layers.
• Real ownership from early on — the systems you touch serve global gaming brands, and what you automate stays automated.
• An AI-forward team — automation and AI tooling are how we work, not a slide in a deck.
• Training into the platform is part of the deal — runbooks, documentation and pairing, not sink-or-swim.
• A clear growth path: generalists here grow into owning an area (integrations, data & tooling) as the team scales.
• Fully remote within Poland, B2B contract, focused on outcomes, not bureaucracy.

How we hire

CV or LinkedIn profile → a 30-minute intro call → a short practical task / interview with the Head of Tech Operations → offer.
We keep the whole process to a couple of weeks and you’ll hear back at every stage.

By applying, you consent to the processing of your personal data for the purpose of this recruitment, in accordance with GDPR (RODO). Your data will be processed by Tequity solely for recruitment purposes and will not be shared with third parties.