Technical Support Engineer

Tequity develops world’s leading solutions and services for the online casino industry. This is how we describe ourselves:

• We are obsessed with automation and efficiency. That lets us be incredibly quick and agile.
• Simplicity is our religion. Thanks to that, the system is easy to maintain and extend.
• We are remote-friendly but we like to meet for pair programming and brainstorming.
• We gained a great reputation thanks to a sense of accountability and responsiveness.
• We are professionals who avoid unnecessary bureaucracy.

Key Responsibilities

Technical Operations & Partner Support

• Provide technical support to internal teams and external partners (operators, RGS, game providers).
• Troubleshoot API integrations, authentication, and configuration issues across multiple environments.
• Analyze logs, monitor systems, and investigate incidents with precision and ownership.
• Collaborate with engineering teams to reproduce and resolve product or service issues efficiently.
• Develop and maintain internal documentation, FAQs, and technical knowledge base articles.
• Support testing and validation of new integrations and product releases.
• Help automate repetitive tasks and streamline technical support workflows.
• Ensure incidents are tracked, documented, and resolved with clear communication and context.

System Monitoring & Continuous Improvement

• Monitor live services and performance dashboards using observability tools (Grafana, Prometheus, Kibana, etc.).
• Assist in setting up and tuning alerts, error detection, and recovery processes.
• Identify and document recurring issues and propose preventive solutions.
• Contribute to the improvement of operational standards, processes, and team automation.

Requirements

• Experience with Linux environments and Docker-based setups.
• Working knowledge of REST or GraphQL APIs and JSON debugging tools.
• Understanding of monitoring, alerting, and log aggregation systems.
• Basic proficiency in SQL and at least one scripting language (Python, Bash, or similar).
• Strong analytical mindset and attention to detail.
• Comfortable working in a fast-paced, cross-functional environment.
• Excellent written and spoken English, especially for technical communication.

Nice to Have

• Experience with cloud infrastructure (Google Cloud Platform, AWS, or similar).
• Familiarity with incident management and root cause analysis.
• Knowledge of casino platforms, RGS integrations, or gaming content systems.
• Understanding of CI/CD pipelines and version control (Git).
• Curiosity for automation, observability, and service optimization.

Why Join Us

• Flat structure — you’ll collaborate directly with engineers, technical managers, and partners.
• Autonomy and ownership — real impact on systems used by global gaming brands.
• Work with modern technologies and contribute to continuous improvement initiatives.
• Flexible, remote-friendly environment with a focus on outcomes, not bureaucracy.