Technical Service Manager

Tequity develops a world’s leading solutions and services for online casino industry. This is how we describe ourselves

• We are obsessed with automation and efficiency. That lets us be incredibly quick and agile.
• Simplicity is our religion. Thanks to that the system is easy to maintain and extend.
• We are remote friendly but we like to meet for pair-programming and brainstorming.
• We gained a great reputation thanks to a sense of accountability and responsiveness.
• We are professionals who avoid unnecessary bureaucracy.

Key Responsibilities

Integration Management & Partner Support

• Manage and oversee the integration process, including troubleshooting and providing clear explanations of technical documentation.
• Act as the first point of contact for partner queries via chat and ticketing systems, offering initial technical support.
• Configure and maintain system settings in the back office to ensure smooth operations.
• Own and drive the **change management process**, ensuring all system changes are well-documented and effectively communicated.

Internal IT & Security

• Oversee the **internal IT helpdesk**, including managing company equipment, troubleshooting issues, and ordering new hardware/software as needed.
• Maintain internal IT security practices, ensuring compliance with best security standards and policies.
• Provide basic **WordPress** support, including content updates, plugin management, and troubleshooting minor website issues.

Requirements

• 2+ years in online casino industry is a must
• Strong technical troubleshooting and problem-solving skills.
• Experience with system integrations and API documentation.
• Familiarity with IT support and security best practices.
• Ability to manage multiple tasks, prioritize work, and communicate effectively with both technical and non-technical stakeholders.
• Basic knowledge of **WordPress** for content management and minor customizations.